Use of Services
All pricing is quoted in US Dollars. You may use our services, provided that you are of legal age to form a binding contract and are not barred from receiving such services under the laws of your jurisdictions. In order to access our services, you are required to provide current and factual identification, contact, and other information as part of the registration process. You are responsible for the confidentiality of your account information and for all activities that occur under your account. You are solely responsible for all content within your account. You agree to immediately notify VPSNINE of any unauthorized use of your account or any other breach of security. VPSNINE will not be liable for any loss or damage as a result of your failure to provide us with accurate information or to keep your account secure.
1 Cancellations and Refunds
a)Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
b)We have a 14 days moneyback gurantee. If your unhappy with the service within 14 days we'll refund your money!
You are not eligible for a refund for the following causes:
1. VPS that are being suspended or terminated for breaking the TOS
2. Purchasing of other addons like Domains, CPanel, WHMCS, DirectAdmin and other addons we offer
3. We did not receive a valid reason for the refund.
4. Funds paid to us more than 30 days ago.
5. Cases of suspected fraud, using the service for sending spam or any other type of abuse.
When you cancel please ensure you cancel any automatic payments to us via Paypal, Bitcoin, etc. We will not refund any funds paid to us more than 30 days ago.
2 Resource Usage LimitsVPS accounts may not:
a) Host or link to copyrighted materials, or files related to hacking and other illegal materials.
b) host anything related to gambling, porn or any other activities of a dubious nature.
c) All materliased hosted must be suitable for viewing by kids of any age
d) exceed a 15 minute load average greater than two (2) times the amount of CPU cores given.
e) run public IRCd's or malicious bots.
f) run any type of BitTorrent client or tracker
g) use an Open/Public proxy, or utilize a proxy to access illegal/malicious content.
h) use I/O intensive applications which adversely affect normal server operations. i) run any port scans or other type of penetration testing j) conduct any kind of hacking activities k) conduct any kind of spaming activities l) conduct any kind of phishing activities m) use TOR in any way n) Listing of any of your assigned IPs on Spamhaus or other block lists will result in immediate suspension of all your services and in severe cases such as ROKSO immediate termination of all your services.
3 Mail Policy
a. The list must be a Double Opt-In list. This means a user has subscribed for a newsletter or other email marketing messages by explicitly requesting it and confirming the email address to be their own. Confirmation is usually done by responding to a notification/confirmation email sent to the email address the end user specified. The double opt-in method eliminates the chance of abuse where somebody submits someone else's email address without their knowledge and against their will. You will not be permitted to mail any mailing list that you were given or purchased. In doing so, this will also be considered spamming and may result in termination of the offending account.
b. Any unsolicited e-mail being sent will result in suspension or termination of the offending account. We take a zero tolerance stance against sending of unsolicited e-mail and other forms of spam.
c. Any mailing list MUST comply with all guidelines set forth by the United States government. These can be found at:
4 Backup and Data Loss:
Your use of this service is at your sole risk. We do not Provide Backup services. VPSNINE is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on VPSNINE servers.
5 Uptime Guarantee
Approval of any credit is at the discretion of VPSNINE dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please contact [email protected] with proper justification. All requests must be made in writing via email. The 99.9% up time guarantee only applies to vps hosting. VPS servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down, which is not related to our uptime guarantee.
If VPSNINE assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to VPSNINE, and Customer shall have no right to use that Internet Protocol address except as permitted by VPSNINE in its sole discretion in connection with the Services, during the term of this Agreement. Our allocation of IP addresses is limited by ARIN's policies. These policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses when the protocol supports name-based virtual hosts. What this means to you is that you MUST use name-based hosting where possible.
7 Limitation of Liability
Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of VPSNINE and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that VPSNINE shall not be liable for any damages arising from such causes beyond the direct and exclusive control of VPSNINE. Subscriber further acknowledges that VPSNINE's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall VPSNINE be liable for any special or consequential damages, loss or injury. VPSNINE is not responsible for any damages your business may suffer. VPSNINE does not make implied or written warranties for any of our services. VPSNINE denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by VPSNINE.