~/faq $
Frequently asked questions
The short answers about the relaunch. Anything else, email us.
When can I order?
Soon. We're setting up new hardware now. Join the waitlist and you'll get one email the moment orders open. What happens when you order walks through the steps.
Where will the servers be?
We'll announce locations at launch, once the hardware is in place. Waitlist members hear first.
How much will it cost?
Prices are announced at launch. Billing is monthly with no setup fees and no annual lock-in, and every plan includes an IPv4 address.
What virtualization do you use?
KVM. Your server has its own kernel and behaves like real hardware, so you can run Docker, WireGuard and anything else Linux runs.
Which operating systems can I install?
A choice of popular Linux distributions, plus a serial console in your browser for when SSH won't let you in. The full list is published at launch.
Do I get IPv6?
Yes. Every server gets one IPv4 address and one IPv6 address, both set up for you on the first boot (check that IPv6 works).
Is there a refund policy?
Yes, a 14-day money-back guarantee. Accounts suspended for abuse are not refunded.
How can I pay?
Bitcoin at launch, through our own payment server. Card and PayPal will follow once approved. See payment methods.
Can I send email from my server?
Outbound port 25 is blocked by default on new servers, to keep spam off the addresses everyone here shares. Most apps can send through a mail service on port 587 or 465 instead. If you run a real mail server, open a support ticket; we review it and open port 25 for that server. See sending email.
What am I allowed to run?
Anything lawful that doesn't harm others or our network. Spam, attacks, mining and a few other things are not allowed: see the Acceptable Use Policy.
Who runs VPSNine?
VPSNine is operated by Tekari. Questions go to [email protected], or to a support ticket in the panel once you have an account, and people answer them. Abuse reports go to [email protected].